Refund policy

Nitrox Republic

All Sales Are Final

Because every item sold by Nitrox Republic is custom-made to order through our print-on-demand partner, Printful, we do not accept returns, exchanges, or cancellations for change of mind, incorrect size selection, or any other buyer's-remorse reason. Each product is produced specifically for your order and cannot be restocked or resold, so please review sizing charts and product details carefully before purchasing.

Once an order is placed, it cannot be cancelled or modified. Production typically begins shortly after your order is confirmed, and we are unable to intercept it once it has entered the print queue.

Exceptions: Defective, Damaged, or Misprinted Items

We want you to be happy with what you receive. If your order arrives damaged, defective, misprinted, or as the wrong item, you are entitled to a free replacement or a refund, in accordance with our fulfillment partner Printful's warranty.

To qualify, you must:

  1. Contact us within 30 days of the delivery date at support@nitroxrepublic.com.
  2. Include your order number and a clear description of the issue.
  3. Attach clear photos showing the damage, defect, or misprint (the entire item should be visible in at least one photo).

Once we receive this information, we will submit a claim to Printful on your behalf. Approved claims are resolved with a free reprint or a refund, at your preference where available. You will not be asked to ship the defective item back to us.

Claims submitted after 30 days from the delivery date cannot be honored, as this falls outside our fulfillment partner's warranty window.

Lost or Undelivered Packages

If your tracking shows your order as lost, or it has not arrived within a reasonable time after the estimated delivery date, please contact us at support@nitroxrepublic.com within 30 days of the estimated delivery date so we can investigate and file a claim with the carrier or Printful as appropriate.

Incorrect Shipping Address

We are not responsible for orders that do not arrive due to an incorrect or incomplete shipping address entered at checkout. Please double-check your address before submitting your order. If you notice an error immediately after placing your order, contact us right away at support@nitroxrepublic.com — we may be able to correct it before production begins, but we cannot guarantee changes once an order has entered production.

International Orders — Brazil Exception

If you are located in Brazil, you have the legal right to cancel your order and request a return for any reason within 7 calendar days of receiving it, under Brazil's "right to regret" consumer protection rules. To exercise this right, contact us at support@nitroxrepublic.com within that window. This exception applies only to orders shipped to Brazil and does not extend to other locations.

What Refunds Cover

Where a refund is issued for a qualifying defect, damage, or fulfillment error, the refund will cover the cost of the item and any associated shipping charges for that item. Refunds are not available for items affected only by buyer's remorse, incorrect size or color selection by the customer, or similar non-defect reasons, as outlined above.

How to Start a Claim

Email support@nitroxrepublic.com with:

  • Your order number
  • A description of the issue
  • Photos clearly showing the problem (for damaged/defective/misprinted items)

We aim to respond to all claims within 1-2 business days.

Questions

If you're unsure whether your situation qualifies under this policy, reach out to us at support@nitroxrepublic.com before placing a new order — we're happy to help clarify.